The Twilio.org Impact Corps is a community of Twilio employees and Twilio developers who are here to help social impact organizations best leverage Twilio communications technology. If you are a nonprofit, NGO, b-corporation, or social enterprise, our volunteers are here to help you out.
Nonprofits and social impact organizations that have joined the Twilio.org Impact Access program can join the Impact Corps portal and reach out to volunteer developers.
Impact organizations should use Impact Corps volunteers to have an hour initial call to get help on a challenge or get help with Twilio. Engagements that continue beyond that should have clear expectations for both the organization and the developer. A few helpful things to keep in mind:
To make the most of your initial advisory call, share as much information as possible about your challenge or question. Think about including this information:
Impact Corps members each have their own area of expertise. We recommend using the keyword search terms. You can also compare volunteers by their profiles.
Impact Corps volunteers are Twilio employees and members of our 1.6M developer community who have been invited to the platform. Each volunteer has been trained on how to answer your questions and/or route you to the best person.
Impact Corps volunteers are trained to work backwards from your needs and goals to identify the best way to address them. Don't stress too much if you're not a tech person - try to focus on the problems you want to solve without worrying about prescribing a technical solution.
Some questions you may want to ask to help guide your conversation:
You can expect a response from your volunteer within 3 business days. Your advisory session can happen in person or via video or phone. The Impact Corps volunteer will work with you to understand your organization’s needs and discover how they can help. If your needs are limited to architecture guidance or troubleshooting, this conversation may be all that’s needed. If your organization needs to deploy a more sophisticated communications solution, your volunteer can help define next steps for working with software, open source tools, or professional developers that can help. In some cases, if the need is relatively basic, your volunteer may be able to help you build a small application that meets your needs. Any follow-up actions or conversations after the advisory session should be mutually agreed upon by you and the volunteer.
The Twilio.org Impact Corps is a community of Twilio employees and Twilio developers who are here to help social impact organizations best leverage Twilio communications technology. As a member of the Impact Corps you get to use your Twilio knowledge to help organizations reduce the friction they have in communicating with the communities they serve.
The Impact Corps is your chance to give back. Whether you have 1 hour or 10 hours a month, you get the opportunity to use your skills to have rewarding conversations with organizations and to have an impact on their larger communications strategy. You’d be amazed at how your knowledge and business skills can truly impact an organization. Other benefits include: meeting other volunteers, count these hours towards your company’s dollars for doers program (if applicable), and learn about organizations you may not have encountered otherwise.
Twilio.org launched the Impact Corps in the fall of 2017 to aid our customers expand their impact through the Twilio platform. Whether that was getting started at understanding what Twilio is and its capabilities, or how to add SMS into their current tech setup, we wanted a scalable way to help as many social impact organizations as possible. Additionally, we saw high engagement from employees when they were able to advise social impact organizations and wanted to offer them a way to give back to our community. But we didn’t just want our employees to get involved, one of the best assets Twilio.org can provide our customers is our developer community. They have incredible knowledge of the Twilio platform and wanted a way to bring that community together for the betterment of social impact organizations. We feel this program enables organizations, community members, and employees to uphold two of our nine Twilio values “Empower Others” and “Create Experiences”.
Great! We’ll need a few things from you before getting started.
When you’re all set, please fill out the contact us contact us form and someone from the Twilio.org team will be in touch shortly. We will reach out about a training sessions and the required materials you’ll need to review.
With over 1,200 social impact organizations building on Twilio, that means we have a variety of organizations using our technology.
As a volunteer, your aim should be to deliver a top notch experience to our customers. We want organizations to walk away from this experience with their question answered and recommending this engagement to others. Here are a few examples of engagements we’ve had with customers.