Seattle, Washington, United States
Sr. Manager, Data Analytics -Service Operations, Twilio
I help people make their dreams come true, one project at a time.
Entrepreneurial and highly qualified, I bring more than 20 years of experience of developing business strategies, implementing unique solutions for complex systems, and creating efficiencies for organizations that optimize both customer experiences and business profitability. I am adept at managing virtual and collaborative teams of quality professionals, managing project delivery and highlighting opportunities for delivery performance improvement. I have proven trajectory of implementing new discovery methods, and driving change by using data-driven decision making. I offer a stellar record of success in managing simultaneous projects, exceeding revenue targets, and leading resource optimization and customer experience.
Engaging and collaborative, I am a trusted partner to C-level leadership, relied upon to identify and capitalize on opportunities for major savings and process improvements.